Reseller FAQ

Home | Hosting | Marketing | Design | Order | Support | Contact

ASP Questions

What ASP components do you have installed?
Devmailer, ASPEmail, ASPUpload, ASPImage, CDONTS

Can I have a custom ASP component on the server?
Yes, simply email the component along with any special instructions to support@je2000.com

E-Mail Questions

What email server package do you use?
We use IMail 7.0x from ipSwitch, Inc.

I’m interested in your ListServer option.  Where can I find out more information?
http://www.ipswitch.com/products/i mail-server/listserver.html

Can I send email through your SMTP server?
Yes, we do require SMTP authentication to prevent the SMTP server from being hijacked.

I like to use IMAP4 and store my messages on your server. Is this a problem?
Not at all, we fully support IMAP4 and the storage of your email messages.  However, if you require large amounts of disk space to store your e-mail, we will ask you to purchase additional disk space.

Reseller Questions

Where can I find information on your reseller program?
Simply click here.

Am I responsible for billing my customers?
Yes. You are responsible for billing your customers.  You can charge them at any time for any price that you choose.

Do I have to provide technical support to my customers?
We expect our resellers to act as a first line of technical support. However, if one of your customers comes to you with a problem you can’t answer/solve, then we will gladly provide you with assistance.

Does each resold account come with it’s own control panel to setup DSNs, email, view stats, etc.?
Yes, the same control panel is available to each of your customers, minus the links back to our site.  In the future, we will be adding a comprehensive, unbranded support section to the control panel that your customers will be able to utilize.

Can I setup new accounts in real time, or do I have to wait for you to set them up for me?
We give our resellers access to a special reseller control panel that allows you to setup new accounts in real time!

ColdFusion Questions

What version of ColdFusion are you running?
ColdFusion Enterprise 5.x

What ColdFusion tags do you disable?
We disable CFEXEC and CDADMINSECURITY tags only. Other tags are subject to being disabled if we detect abuse of those tags.

Can I have custom ColdFusion tags installed on the server?
Yes, as long as we don’t determine your tag to be a security threat.

Database / SQL Questions

Is the price for MS SQL Server space for the actual database, or do I have to pay for the log space additionally?
You need to pay for the space used by the database and the log files.

Can I have more than one SQL database with a single account?
Yes - remember that a setup fee applies for each database you want to setup.

Can I connect remotely to your SQL server using Enterprise Manager?
Yes, if you need detailed instructions on configuring Enterprise Manager, please contact support@je2000.com

I already have a SQL database setup on my local SQL server that I would like to use. How can I get it to your SQL Server?
To initially get your database up and running, you could send us a backup of your local SQL database and we could “restore” that into the database we setup for you. You could also use DTS or a bulk copy procedure.

What version SQL are you running?
We are currently running SQL 7 and plan on upgrading to SQL 2000 by March 31, 2002.

What is your SQL server specifications?
Dual PIII 866 MHz, 512 MB of RAM, 2 X 45 GB system drives (Hardware mirroring for redundancy), 3 X 18 GB 10,000 RPM Ultra160 SCSI Drives (Hardware RAID5 for redundancy and performance), 10/100 NIC

LiveStats Questions

What program do you use to provide traffic reports?
We use MediaHouse’s LiveStats 5.0x

Can I see a live demo of LiveStats?
Of Course. Please click here.

How long do you keep the log files for?
We only keep the log files for the current month.

Support Inquiry |  Lowest Quote |  Credit Card Update | Schedule